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A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED) A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED) by Janelle Barlow,Claus Moller

A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (AGENCY/DISTRIBUTED)

by Janelle Barlow,Claus Moller


ISBN 13: 9781576755822

Format: Paperback (287 pages)
Publisher: Berrett-Koehler Publishers
Published: 30 Aug 2008

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Used : $3.28